Shipping policy

Shipping destinations

We accept orders only from countries displayed as available at checkout. A country is enabled only after we verify that the exact product can be delivered there with acceptable cost, timing, tracking and a workable return route. The business is operated from Lebanon; an enabled customer market does not change the merchant’s jurisdiction.

Processing and delivery estimates

Processing and estimated delivery windows are shown on the relevant product page or during checkout. Estimates vary by destination, supplier, warehouse and carrier and are not guaranteed delivery dates. We will not advertise expedited or worldwide delivery unless the exact product supports it.

Tracking and separate packages

Tracking is sent when it is supplied by the carrier. Multi-item orders may ship from different warehouses and arrive in separate packages.

Addresses

Customers are responsible for entering a complete, accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins, and reshipping costs caused by an incorrect address may be the customer’s responsibility where permitted by law.

Customs, duties and taxes

International orders can be subject to import duties, taxes, customs procedures or carrier fees imposed by the destination. Unless checkout explicitly says these charges are included, they are the customer’s responsibility. Customs delays are outside the carrier estimate.

Delays, loss and damage

Contact us through the Contact page if tracking has not updated for an unusual period, the order is marked delivered but cannot be located, or the package arrives damaged. Include your order number and any useful photos. We will investigate with the supplier and carrier and provide the remedy required by the order facts and applicable law.